Samsung just issued a worldwide recall of all versions of its Galaxy Note 7 smartphone — only it never used the word recall. The company has asked all its partners to immediately halt sales of all versions of the phone, original and replacement, and advises all owners to immediately power down their devices.
Samsung also updated the original Galaxy Note 7 recall site to note that all Note 7 phones should immediately be returned for another Samsung smartphone model or a refund. Previously, the page said the “recalled” Note 7 could be exchanged for a replacement Note 7. That language is now gone.
Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.
Galaxy Note7 Owners need to do one of the following:
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or
- Contact your point of purchase to obtain a full refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.
This applies to the original and replacement Galaxy Note7 devices.
Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.