We won’t be entirely incorrect when we say that 2016 will be remembered as one of the worst years in Samsung’s smartphone business. The South Korean company earlier this year permanently discontinued Galaxy Note 7 after multiple fire and explosion cases were reported by users. Now after a couple of explosion cases reported which involve Samsung’s premium Galaxy S7 smartphones, Samsung has issued a pre-emptive statement.
The company in its statement said, “Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”
Previously, Samsung started sending pop-up messages to Galaxy S7 customers reassuring them that their Galaxy S7 units were safe, and that there was no recall for their devices.
In a recent smartphone explosion case, a Samsung Galaxy S7 user claimed that his handset exploded causing second and third degree burns on hands. In another case, Samsung’s Galaxy S7 Edge reportedly exploded while on charge last month. The user claimed that he was charging the phone with the original Samsung charger overnight, when it caught fire automatically. In another case involving Galaxy S7 Edge, a user reported that the handset exploded inside the pocket causing second and third degree burns.
In a separate incident reported from France, a Samsung Galaxy J5 user in France claimed that his smartphone caught fire and exploded. Lately, Samsung has not been the only brand affected by phone explodes problems as users have reported similar issues on new iPhones.